Refund policy

Resonero Store Return and Refund Policy

Return window
We accept returns within 30 days from the date your order is delivered.
Condition of returned items
To be eligible for a return, your item must be:
  • Not damaged or showing signs of abuse.
  • The package shoudl be clearly marked as a return and reference the order number.  
Initiating a return
To start a return, please follow these steps:
  1. Contact our customer support team at returns@resonero.com with your order number and the reason for your return.
  2. Once your return request is approved, we will provide you with instructions on how and where to send your package.

Return shipping costs
  • Customers are responsible for paying their own shipping costs for returning an item.
  • Shipping costs are non-refundable. 

Refund process
  • Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
  • If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

Damaged or incorrect items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.